So it isn’t just me. I hate it when you go to a hotel, restaurant or the office and find that they’ve cut back on something and “forgotten” to tell me.
“In my mind, a brand is built on a historic value proposition that builds a certain loyalty. If you start messing with the perceived benefits, those adjustments can’t do anything but hurt the long-term interest of the business. I understand the need to be frugal, but I wish decision-makers had a better sense of what matters in the customers’ eyes.” tompeters! management consulting leadership training development project management
…with people writing articles about themselves and then giving themselves 5 star ratings! Rachel Marsden – a knol by Rachel Marsden Makes you wonder if knol can scale quickly. After all Wikipedia had a lot of organization in place when it became mainstream. Google can’t do anything low key these days and therefore they need to move quickly to get a board and reviewers in place. Maybe they need to buy Mahalo just to get their hands on the resources.