Imagine that you’d spent a couple of months trying to get a product to work. That the support line of the company that made the product showed themselves to not being able to understand the issue. After months of this you’d given up on the product and replaced it at great cost.
Then the CEO of the company that made the product said this…
“For a CEO of a start up who launches a new product what just happened to me is very discouraging.”
It maybe upsetting for you but I assure you that being a customer was worse. Especially, when I read constantly that your company had recently started making serious money on the back of a dud product.
Why is the CEO upset; because people dared to rain on a new product launch…
“I wrote a post about the new Fonera SIMPL that we will soon launch, I mentioned that is called SIMPL because as opposed to the Fonera 2.0N it is not a buffer to the cloud, and I was surprised at the amount of extremely negative comments that I got about the quality of the Fonera 2.0N.”
Worse, it seems that the little bubble of protection around our CEO was caused by reading popular blogs.
“I am suprised because the reviews we got in blogs like Techcrunch, Wired, Boing Boing and many others are positive and the comments that you can see here are extremely negative.”
Mr CEO, do you really believe that Wired plugged in the model and used it for more than a couple of hours. Trying living with this Fonera; it doesn’t work.
For the other point of view…