Category Archives: Products


“By removing slack, airlines create failure. In order to increase profit, airlines work hard to get the maximum number of flights out of each plane, each day. As a result, there are no spares, no downtime and no resilience. By assuming that their customer base prefers to save money, not anxiety, they create an anxiety-filled system.”

Seths Blog: Eleven things organizations can learn from airports.


The worst part of this list is that it describes modern life; not just the worst parts of it!

Future Concept Videos…

Gruber seems to have started a fire storm.

“I’m not arguing that making concept videos directly leads to a lack of traction in the current market. I’m arguing that making concept videos is a sign of a company that has a lack of institutional focus on the present and near-present.”

Daring Fireball: The Type of Companies That Publish Future Concept Videos.

This is all about this video.

Now I’ve nothing against concept videos as such. I wouldn’t put them 20 years out in the future however because who knows what the world will look like. One three years out would really upset the Product Manager but would actually be useful.

However, the biggest problem here is the lack of business case for enormous amounts of this technology.

At 35 seconds there is an electronic taxi window. It looks really, cool. Ignore the fact that this would be a nightmare when there are two people in the cab or how it would work out the geometry for your eyes when the movie studios can’t even do 3D in a cinema.

How would this be paid for? Which taxi driver is going to empty his pockets and give money to Microsoft for this so that they can show where your meeting is tomorrow? What’s the business case for him? I can only see two; people will refuse to ride in taxis without cool windows or adverts.

So let’s rewrite this with a business case. In 20 years, your going to get in a cab and adverts will be projected onto the passing landscape blocking the view and giving a false image of where you’re travelling. Great, thanks.

And the transparent fridge door! How much are you willing to pay to avoid opening the fridge door?200 euros, 400?


Redesigning the Boarding Pass…

Redesigning the Boarding Pass – Journal – Boarding Pass / Fail

Every single suggestion is better than the original. The original is the only one that someone was paid to design!

I’m willing to bet that the original design was either “evolved” from an original engineering prototype or approved by committee.

Entourage becomes Outlook on the Mac…

This is an interesting comment…

“they’re pre-announcing this so far in advance to discourage current Entourage users from switching to the new Exchange-compatible versions of Apple Mail and iCal in Snow Leopard.”

Daring Fireball

If this is the plan then they’re on the route to failure. Moving desktop mail client has a minimal cost. You just plug in the new client and start syncronizing the mail server. It’s a two minute job.

What seems to be happening here is that Outlook is becoming a server only tool. The poor desktop client (is there anything slower?) is killing the fanchise.